Teller

Type: Part time
Job opening ID 1
Roles and responsibilities Cash Plus Fullerton, a family financial service center, is looking for bi-lingual (Spanish and English) tellers. If you are friendly and outgoing we would like to talk to you about career opportunities with our company.

Duties:

Uphold Customer Service Standards
-Prioritize customers above all other tasks
-Greet every customer within 15 seconds of entering the store
-Directly provide products and services to customer in an efficient and accurate manner
-Service every customer in a polite and courteous manner (i.e. thank you, please, may I help you, my pleasure etc.)
-Build positive customer relationships through the use of the customers name and personalized conversation
-Inform customer of transaction processes before leaving the customer at the window (I'll be right back. I have to grab you-re the agreement to be signed)
-Assist other team members with transaction efficiency to support the fast delivery of product/services to the customer
-Answer phone before the third ring and according to company guidelines
-Avoid leaving any phone customer on hold longer than 30 seconds
-Immediately notify the Manager on Duty regarding any escalated customer issues

Build Revenues
-Offer referral cards and explain program to all customers when appropriate
-Participate in marketing activities as directed by the store manager
-Offer additional products/services when appropriate to all customers
-Inform customers of current promotions

Maintain Operational Standards
-Comply with Safety and Security standards at all times
-Deliver products and services according to company policy and guidelines (Check Cashing, Payday Loans, Turndowns, Other Services)
-Perform Collection related transactions and process according to company guidelines
-Perform cash and check handling activities according to company guidelines
-Adhere to established loss prevention standards (i.e. loan and check cashing decision criteria, cash management, password protection, drawer management and dual authorization)
-Balance personal cash drawer every shift
-Maintain a clean and orderly work station as well as common areas
-Perform filing and documentation activities according to company guidelines and policies
-Perform all non-customer related tasks as directed by management
-Perform turndown procedures according to guidelines
-Perform Open and Close functions
-Adhere to dress code and professional appearance standards as defined by company guidelines
-Adhere to professional conduct standards
-Adhere to time and attendance policies
-Utilize supplies and store equipment for company business purpose only

The ability to pass a drug test and credit/background checks is required.

Candidate must be Bi-Lingual Spanish and English
Skill set * Type at least 45wpm
* Comfortable on the computer and internet
* Outgoing and friendly
* Detail oriented
* Cash handling experience